Terms and Conditions | Tara Hill Estate

Tara Hill Estate

Terms and Conditions

The terms and conditions mentioned below apply to all bookings for Tara Hill Estate made through this website. Tara Hill Estate is a company registered as Amelhu Holdings in Ireland whose registered office is at Tara Hill House, Tara Hill, Gorey, County Wexford, Ireland (hereafter “we” or “our”).

Pricing
All rates shown online are per person per room per night (unless otherwise stated). Rates are including VAT and excluding local tourism levies, if applicable. Rates are subject to change without notice. However, your rate is guaranteed once you receive a booking confirmation.

Payment
All payments must be made prior to arrival. Tara Hill Estate does not accept any cash payments or deposits. Therefore, payment must be settled by credit card, debit card, or bank card. Online payment is possible using debit/credit cards.

We accept the following types of credit cards:
- EuroCard/MasterCard
- Visa
- Amex

Eligible vouchers can be redeemed by contacting info@tarahillestate.com. One voucher only per booking. One discount code can be used per booking. Discounts and vouchers cannot be used for the same booking. Proof of vouchers/discounts must be provided prior to a booking.

Reservations
We will endeavour to provide you with the exact accommodation you have requested. However in the event that the accommodation is unavailable we will do our best to source the next available equivalent.

Children
It is not advisable for children under the age of 16 to stay at Tara Hill Estate though allowances may be made by request on the condition that our safety policy is signed.

Guests with impaired mobility
Tara Hill Estate endeavours to offer the same high quality facilities to our less able bodied guests. However, at this time the cabins have restricted access due to the nature of their locations with single stee p uneven paths being the only point of access. Our Lodge accommodation is flat and open plan. However, the mezzanine bedroom is only available via a single spiral staircase which may limit some access. Guide dogs are welcome at Tara Hill Estate but such requests should be made beforehand at the time of reservation. Please contact Tara Hill Estate if you have any special requirements. We will do our best to accommodate your wishes.

Pets

Dogs (except assistance dogs) must be pre-booked and are not permitted in any building except your own accommodation. They must be kept on a lead at all times when outside your accommodation, and you must ensure they use the designated dog toilet areas. We do not accept any dogs listed under the Dangerous Dogs Act. You must ensure that:

As a minimum, each dog has a current annual vaccination for distemper, canine hepatitis, leptospirosis and parvo virus;

Each dog is properly supervised, is not dangerous and does not cause a nuisance or threat to anyone;

When our staff need to visit your accommodation (eg. if you have requested a maintenance engineer) you take your dog(s) out while these visits take place and comply with any specific instructions provided to you.

If we, in our sole and reasonable discretion, consider your dog to be dangerous or to be causing a nuisance, harm or threat to anyone, or to be likely to do so, we may ask you to remove it from the village (without refund or compensation) or have it removed to kennels at your expense. No other pets are permitted.

Car parking
We offer onsite, free but limited parking facilities. For information on parking availability and charges, please find more information on our website.

Smoking
Smoking (including e-cigarettes and vaping) is not permitted in any buildings (including accommodation) but is permitted in large open areas such as the carpark. In case guests do smoke in any rooms, a fine of €150 will be charged.

Arrival and departure
Rooms are guaranteed from 3:30pm on the day of arrival. Rooms must be vacated by 12 noon on the day of departure.

Pre-payments
All booking payments are made prior to arrival.

Security Deposit

We use a 3rd party site Swikly to manage our security deposits. The deposit per stay is €250 and is not taken from a card so your balance is not affected. The deposit is only taken in the event that the accommodation or items within the accommodation are damaged.

Complaints or comments
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at Tara Hill Estate should be made in the first instance to the management at the time of your stay so that we can resolve it immediately.

COVID safety

We take all necessary precautions with regards to ensuring our accommodation and facilities adhere to current COVID guidelines. This includes additional cleaning measures of all used internal spaces, and maintaining social distancing guidelines. In the event that any guests suspect potential COVID infection prior to their stay we request that they inform us immediately. In the event of any guest infection during their stay we also request that we are informed so that appropriate measures can be taken.

General information
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. In case the above terms and conditions do not sufficiently foresee in any case, Tara Hill Estate will decide regarding this issue.

Cancellation policy

Cancelling a room or stay: Our cancellation policy is 72 hours prior to your arrival date. If you cancel 72 hours or more prior to your arrival there will be no charge. Any cancellations made after 72 hours prior to your arrival will incur a full one night accommodation charge. No refunds or rescheduling with less than 72hrs notice are permitted under any circumstances. Any amendments or cancellations must be made by email to info@tarahillestate.com or phone (00 353) 0 1 910 4149.

If we issue you with a refund, we will return your money in the same way you made your original payment.

If we need to cancel your break a replacement break to the same value as the one you booked will be offered. If your new break is more expensive, you will be required to pay any additional cost. If your new break is less expensive, we will refund the difference.

COVID

The same cancellation policy outlined above applies to any COVID related cancellations as of 2023. For any clarification and assistance on this please contact us.

In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your break with us is limited to the cost of your booking less any cancellation, amendment or separate charges.

Please take in consideration that the arrival date starts at 00.00 hour local time.

This privacy policy sets out how Tara Hill Estate uses and protects any information that you give Tara Hill Estate when you use this website. Tara Hill Estate is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Tara Hill Estate may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24.2.20.

What we collect

We may collect the following information:

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@tarahillestate.com. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you would like a copy of the information held on you please write to Tara Hill Estate, Tara Hill, County Wexford, Ireland. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Voucher Terms and Conditions

These terms and conditions ("Terms") apply to the use and redemption of vouchers for stays at Tara Hill Estate and The Wild Rooms ("The Wild Rooms"). By purchasing or using a voucher, you agree to be bound by these Terms.

Voucher Redemption:
- The voucher is only valid for a stay at The Wild Rooms and cannot be redeemed for any other services or monetary value.
- The voucher cannot be used in conjunction with any other discounts or promotional offers.
Booking Period:
- Winter Offer Vouchers can be used on any stay up to March 31st 2024 excluding public holidays and not in conjunction with any other discounts or offers.
Single Redemption:
- Each voucher can only be redeemed once.
Age Restriction:
- Guests using the voucher must be aged 16 years and over.
Pet Policy:
- No pets are allowed to stay in The Wild Rooms.
Heated Outdoor Bath:
- The heated outdoor bath will be prepared for the arrival day, unless bad weather or unforeseen circumstances do not permit. Any additional use of the outdoor bath must be ordered as an extra service.
Complimentary Breakfast:
- A two-night stay includes one complimentary breakfast tray delivered on the first morning.
- Breakfast items cannot be modified to accommodate special diets.
Exclusions:
- Vouchers cannot be used during national, public holidays or bank holidays.
Non-Transferable:
- Vouchers are non-transferable and cannot be exchanged for any other services or money.
Expiration:
- Winter Offer Vouchers can be used up to March 31st 2024.
General Terms:
- Tara Hill Estate and The Wild Rooms reserve the right to amend these Terms without prior notice.
- Tara Hill Estate and The Wild Rooms reserve the right to refuse the use of any voucher if it appears to be forged, tampered with, or is otherwise suspicious.
Contact Information:
- For inquiries or assistance, please contact Tara Hill Estate and The Wild Rooms at [info@tarahillestate.com] or (00 353) 0 1 910 4149].

By purchasing or using the voucher, you acknowledge that you have read, understood, and agree to abide by all of the above Terms and Conditions. Tara Hill Estate and The Wild Rooms reserve the right to modify these Terms at any time.